Legal
TERMS &
CONDITIONS
Please read these terms and conditions carefully before using our services or making a booking. By booking an appointment or engaging Shark Renovations to carry out work, you agree to be bound by these terms. If you have any questions, please call us on 07380 566 492 before proceeding.
1. About Us
Shark Renovations is a high-end finishes specialist based in Peterborough, UK. We provide Level 5 plastering, airless spray painting, and high-end decorating services across Peterborough and within a 25-mile radius. Contact: 07380 566 492.
2. Quotes & Estimates
All quotes provided by Shark Renovations are free and carry no obligation. Quotes are valid for 30 days from the date issued. Quotes are based on the information provided at the time of assessment. Any changes to the scope of work after a quote has been agreed may result in a revised price, which will be discussed and agreed with you before any additional work begins.
3. Booking & Appointments
Bookings made through our website are requests for a free quote visit, not a confirmed contract for work. We will contact you to confirm your appointment within a few hours. We reserve the right to decline or reschedule appointments due to unforeseen circumstances. We ask that you provide at least 24 hours' notice if you need to cancel or rearrange an appointment.
4. Commencement of Work
Work will only begin once a quote has been agreed verbally or in writing between both parties. We reserve the right to request a deposit for large jobs (typically 25–50% of the total agreed price) before work commences. The deposit covers materials and secures your place in our schedule.
5. Payment Terms
Payment is due on completion of the work unless otherwise agreed in writing. We accept cash, bank transfer (BACS), and other methods as agreed. For larger jobs, stage payments may be arranged and will be outlined clearly before work begins. Late payment may result in a charge of 5% per week on the outstanding balance.
6. Materials
Where Shark Renovations supplies materials, these remain our property until payment is received in full. Where customers supply their own materials, we accept no liability for the quality, suitability, or availability of those materials. We reserve the right to refuse to use materials we consider unsuitable for the job.
7. Our Workmanship Guarantee
We stand behind the quality of our work. If you have any concerns about the standard of work carried out, please contact us within 14 days of job completion. We will return to assess and, if the issue is due to our workmanship, rectify it at no extra charge. This guarantee does not cover issues caused by customer-supplied materials, normal wear and tear, or damage caused by third parties.
8. Access & Working Conditions
You are responsible for ensuring we have safe, unobstructed access to the work area on the agreed dates. Rooms should be cleared of personal belongings and furniture where possible before we arrive, unless otherwise agreed. We will take reasonable care to protect your property and will use dust sheets and protective coverings as appropriate.
9. Health & Safety
Shark Renovations operates in compliance with relevant UK health and safety legislation. We are fully insured for public liability. You must inform us of any known hazards on your property (e.g. asbestos, lead paint, structural issues) before work begins. We reserve the right to stop work immediately if we identify conditions that pose a risk to safety.
10. Liability
Our liability is limited to the value of the work carried out. We are not liable for any consequential, indirect, or loss of earnings damages. We are not responsible for pre-existing defects in your property that are uncovered during works. We carry public liability insurance — details available on request.
11. Cancellation by Shark Renovations
In the unlikely event that we need to cancel a booked appointment or agreed job, we will give you as much notice as possible. If work has begun and we are unable to complete it due to reasons within our control, we will only charge for work completed to that point.
12. Complaints
We take all complaints seriously. If you are unhappy with any aspect of our service, please contact us directly on 07380 566 492 or via WhatsApp as soon as possible. We aim to resolve all complaints promptly and fairly. We do not accept responsibility for complaints raised more than 30 days after job completion unless related to a latent defect.
13. Privacy
Any personal information you provide (name, phone number, email address) is used solely for the purpose of managing your booking and communicating with you about your job. We do not sell or share your data with third parties. By submitting a booking request, you consent to us contacting you via phone, text, or email regarding your enquiry.
14. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We reserve the right to update these terms and conditions at any time. The current version will always be available on our website. Continued use of our services following any changes constitutes acceptance of the updated terms.
Questions about these terms?
Call 07380 566 492